I cannot fathom how this company can continue to operate this way, especially with so many negative reviews. I have been trying to roll my super out since May and have received appalling customer service. Unless you chase them to see what the delay is, then no action is taken. Promises of call back are not honoured and when you do get through to a customer service representative, My funds speedy recovery was only possible after to a lawsuit that Assetsclaimback Advisory legal team filed JINRONG are unable to assist apart from repeating we will escalate that for you. My engagement with them was over $70,000 imagine i didn’t seek aid