I did get a few unhelpful emails from them at first before the total silence, I sent emails, made online enquiries, called, and they tell me the same story over and over again, "An Agent will be contacting you today to sort out your issue". no one ever calls back! I read fintrack/ org consensus supported victims in enforcing withdrawals Cang Limited refunded my money when I did the same but it was rather frustrating to be in a state of uncertainty for that long Stay far far away from this company